This year’s gathering was more than just another event—it was proof that real, practical change is already happening. From conversations about moving to a cloud-based PMS to firms finally embracing the benefits of a DMS, one thing is clear: change is no longer on the horizon, it’s here. And while many of us instinctively resist it, it’s becoming impossible to ignore.
Another year, another Accesspoint Innovators Forum!
The feedback we’ve seen from our 2025 event has left us feeling warm and fuzzy inside. Our hard work has paid off, the last 9 months of organising and planning have been worth it, and so now it’s time to look back at our fourth Innovators Forum (and its highlights).
4 years ago we had a wild idea to start our own event, you asked to see more of what we were developing and mentioned how good it would be to have a mutual forum for likeminded firms to get together, collaborate on ideas, share challenges and solutions. We started out with 40 delegates and it’s grown each year, and here we are now, with over 100 delegates. It just shows the power and value of getting together, so thank you all for attending and being part of this journey.”
Scott Brown, Managing Director at Accesspoint
Our themes this year:
Once again we hosted our event at the beautiful Hanbury Manor Hotel in Ware. This year, we focused on the following themes:
Designing Software That Inspires Joy and Drives Results
Creating Tools That Boost Productivity and User Satisfaction
Empowering People Through Seamless, Productive Experiences
Where Happy Users Meet High-Performance Software
And what did the agenda look like?
Rupert Collins-White opened our event with three simple words: People, Products, Purpose; providing key insights into the core challenges of SME law firms from Burlington’s 2025 Frontiers report. If you’ve ever felt that technology gets treated like a bolt-on instead of part of your firm’s DNA, his point was clear: purpose is what makes the difference.
Scott reminded everyone just how far this Forum has come — from 40 people four years ago to more than 100 delegates this year. That growth shows there’s a real appetite for sharing ideas and building solutions together.
Scott and Hong also looked back at what’s been achieved since last year: including new staff, certifications, milestones, and the next stage of Mozaique’s development. A foundation that made the rest of the day’s conversations possible.
Hong then showed Mozaique live, with integrations across Verify365, FormEvo and NetDocuments, plus the upgraded Conveyancing Calculator: A dashboard firms can shape to their brand, with control that’s visible every day.
Do I really need a DMS? Kerri Dearing at NetDocuments delved into this question by bringing to the stage Jamie Abrahams at Harold Benjamin, Peter Carr at Lawfront and Sjors Verhage at New Quadrant Partners. Our panellists discussed their reasons for adopting NetDocuments within their firm and provided valuable advice and insights to other firms in the crowd that are considering the question: do I really need a DMS? Read the discussion here.
Why your lawyers STILL hate the new system 🤔 It’s not the tech, it’s the people: Higgsy took centre stage in this discussion that detailed the best practice advice on managing implementations. This followed on nicely from Higgsy’s presentation last year where he delved into how to choose your next PCMS. There’s a full e-booklet on this here.
It was a delight to welcome back Oliver Tromp at Actionstep for our fourth Forum. Oliver delved into why interconnected systems are driving the next phase of the business of law.
Jane, Hayley and Anita presented our first ever LIVE demo of LAM (Legal Aid Module), our journey so far and the reasons why we’ve developed such an intuitive system for legal aid firms across the UK. We’re so excited about LAM. Our journey is far from over but it was an absolute pleasure to demo this software for our event. We hope everyone is as excited about this as we are.
Every year we present you with a jam-packed agenda, full of demos, fire-side chats and presentations from the likes of NetDocuments, Actionstep, Ochresoft, FormEvo, Synextra, Verify 365, who all operate in the legal tech space and understand the difficulties law firms face. This year was no different.
Do I really need a Document Management Solution?
Do we really need a Document Management System (DMS)? To delve into this, NetDocuments hosted a panel at this year’s Innovators Forum, alongside Accesspoint’s clients: Harold Benjamin, Lawfront and New Quadrant Partners.
This year’s gathering was more than just another event—it was proof that real, practical change is already happening. From conversations about moving to a cloud-based PMS to firms finally embracing the benefits of a DMS, one thing is clear: change is no longer on the horizon, it’s here. And while many of us instinctively resist it, it’s becoming impossible to ignore.
Firms left feeling valued and understood
Can I take this opportunity on behalf of Kate and myself to thank you and all your colleagues for your hospitality last week at Hanbury Manor. It was organised to perfection, and I can only imagine the time and hard work it must have taken to arrange every single detail so well. I personally found it very useful, not just the presentations but also being able to talk to some of the other attendees and discuss how they have been handling the issue of dealing with their PCMS, be it moving on to another CMS or finding ways of making their PCMS work better for them.
I hope that you managed to find time to have a rest this weekend – you certainly deserved it!
Kathryn Shaw, Director at GBH Law
What stood out most this year was the powerful message: you’re not alone. So many firms are asking the same question: “How do we free our fee earners from admin and give them more time to earn?” At the Forum, that sense of isolation disappeared. Firms discovered a community of peers—some already thriving with a cloud-based PCMS, others still on the same legacy system for 30 years. Some had embraced NetDocuments, while others hadn’t touched a DMS. Some were using our Mozaique Conveyancing Calculator to deliver instant quotes, while others were still handwriting them. Some had long adopted our Client Portal, while others were still relying on the post.
That mix created something powerful: authentic conversations, honest insights, and a shared vision of where legal tech is heading. The Forum wasn’t just networking—it was a chance to see the future through the experiences of those already living it.
This way, delegates managed to have valuable, honest conversations with their peers from other firms that are ahead of them in their journey, and really evaluate the benefits of adopting the products demonstrated at our event by hearing first-hand the practical experiences of other practices.
The future for Accesspoint
With such a broad range of skills in our team, it’s easy to lose sight of what lies at the heart of Accesspoint. So, what is our core focus—and how can we help your firm?
At our core, Accesspoint is the bridge between your firm and legal technology. We support firms throughout their entire operational journey, whether you’re working with best-of-breed tools or all-in-one solutions. Think of us as the glue that connects your people, processes, and technology—turning complexity into clarity.
Our core business is built around 5 pillars
PCMS Development & Consultancy
For firms using legacy systems choosing to remain with their platform and looking to maximise the lifespan of the product, we provide and will continue to provide development and support services. We provide annual health checks for your system to advise on best-practices and ensure you are fully utilising your software functionality. We build workflows and reports, we develop time-saving integrations with our partners such as FormEvo, Verify365 and Intelliworks, and we provide bespoke development services to build applications around these systems, to ensure you get the most out of the system.
Actionstep Implementations: On the flip side we support and provide full implementation services for firms looking to migrate away from on-premise solutions and adopt a Cloud Based SaaS platform like ActionStep. We provide full consultancy, data migration, setup, training, integrations and development for an entire Actionstep implementation journey.
NetDocuments Implementations: NetDocuments is a big feature for us, they have an unrivalled DMS and are charting the way forward for firms looking to adopt a cloud based DMS and AI in a controlled manner. We provide full end-to-end implementation of the NetDocuments system and we are the current NetDocuments EMEA partner of the year.
Something that we have been busy with is our very own Mozaique software solution. We unveiled our new branding at the event to mark our commitment to taking the platform to new levels.
Mozaique is gaining huge popularity with law firms. It was born with the idea of building a web-application layer on top of your PCMS. So we can use your PCMS data as the single source of truth, but take the data and extend it outwards to create a series of intelligent modules that improve your firms efficiencies and client interaction. We’re so pleased to say it has been a great success in the sector.
Over the past year we have invested heavily into the platform and it’s been adopted by many attendees at the Forum. At the core of Mozaique is our client portal, enabling firms to automatically keep their clients up-to-date throughout the case. We have our Fee-Earner Dashboard software enabling fee-earners to access case information, reports and management information whilst out and about. E-Marketing Suite seamlessly synchronises your client contact data with e-marketing tools like Mailchimp or Campaign Monitor. The Mozaique intranet stores core company documents and information and our digital web-forms digitise client onboarding and ingest the data into your firm’s PCMS. We’ve also been busy developing a whole new suite of tools that we launched at the event and continue to work on post-event. This includes a whole new Legal Aid solution, Conveyancing Calculator tools and enhanced features to our Client Portal.
The popularity of the platform comes from providing extremely useful tools but in a simple, easy to use, joined up approach and most importantly the ability to be rolled out firm-wide in a pain-free manner.
Thank you to our sponsors and attendees
We just want to say a huge thank you to our attendees and especially our sponsors: NetDocuments, Actionstep, Ochresoft, FormEvo, Synextra and Verify 365. Thank you for reminding us that innovation happens when the right systems connect.
